Bestprozone accept 15 day return policy. No restock fees!
Just fill out the form and submit a return request.
We will email you back within 1 to 2 business days with a return authorization number and a free pre-paid return label. The return instructions will be included with your return label email.
* Due to increased demand and Covid-19 required work guidelines we ask you to please be patient with our return processing dept. *
Defective merchandises are subject to refund within 30 days after delivery, these defective problems are including but not limited to stains, zipper malfunction, ripped or torn.
The size data of each garment on the website is measured according to the actual size of the product. Please check the size chart carefully to choose the right products. We will not accept any complaint and compensation for size error caused by personal reasons.
If because of personal reasons that I don’t like it, We accept size changing service.
Please note the following product return requirements:
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging,
accessories and embellishments fully intact;
Gift cards,formal dress, jewelry, swimwear, underwear and bodysuits merchandise may not be returned.
Exchanges (if applicable)
We only free replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Bestprozone.com to get operation process and return address.
Return Shipping Cost (if applicable)
We sent the wrong order or item(s), you received any broken items
Bestprozone is responsible for return postage fees, and replacement fees
You chose the wrong product due to changed mind, personal taste, etc.
Customer is responsible for return postage fees, and replacement postage fees.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@Bestprozone.com
Please do not ship the product to the manufacturer.
Please contact us via email support@Bestprozone.com for detailed return and refund procedures, or contact us via the form on the page, and please provide the order number and contact person and other details.